If you’re working with a laundry pickup and delivery service, you’re already well aware of the perks, including cost savings, convenience and the freeing up of resources.
Or if you’re considering outsourcing to a commercial laundry service or just shut down your on-property laundry, it’s important to be aware of how to maximize your investment.
Here are three tips for making the most out of your hotel laundry pickup and delivery service.
Take a Tour of the Laundry Facility
The best way to understand what makes hospitality linen services tick is to see for yourself how it all works.
Set up an appointment to follow your laundry through the facility’s processes, from arrival to departure. You’ll get a better sense of how the process flows and what your staff can do to streamline on your end of the equation.
Hold Training Sessions with Your Laundry Vendor Early & Often
It’s important to start your relationship with a new laundry provider off right by introducing their sales and service representatives to your staff and having them explain how the laundry pickup and delivery process will work.
Even if you have an established laundry partner who your staff is used to working with, it can’t hurt to hold periodic refresher training classes. Having an ongoing dialogue between your staff and your provider will also help surface any problems early and ensure everyone is on the same page about expectations.
Set and Maintain a Schedule That Works for You
If it turns out that the pickup and delivery times you initially selected aren’t ideal, don’t be shy about asking to change them. The right hotel laundry service will be willing to work with you on a schedule that makes the most sense for you.
The most important thing to remember about making the most of your hotel laundry pickup and delivery service is that it’s a partnership. You’re more likely to reach your shared goal – guest satisfaction – by working together and understanding each other’s approaches.