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10 Steps to Sustainable Hospitality Operations that Cut Costs & Attract Guests

Maximizing your sustainable hospitality operations is closer than you think, and it doesn’t necessarily require a major overhaul of how you do business. While it’s best to invest in the latest energy-efficient equipment and technology, here are 10 simple steps you can take to be greener, cut costs and make your property more attractive to […]

Top 5 KPIs of Hospitality Facilities Management Performance

“Not everything that counts can be counted, and not everything that can be counted counts.” – Sociologist William Bruce Cameron If your hospitality facilities management systems and personnel are operating smoothly, you likely have a mountain of data at your disposal. But as Mr. Cameron notes above, not every number matters, and when it comes […]

5 Tips for Creating an In-House Hospitality Training Program

Creating exceptional experiences for your guests starts with having a skilled and well-trained staff, and that means that the quality of your hospitality training program is crucial. General training programs cover the basics, but you can elevate the experience at your property by creating an in-house training program that instills in your staff your unique […]

How to Make Medical Travelers Feel at Home

Medical tourism is booming, and more medical travelers than ever are making trips across the country or around the world from their homes to access specialized health care and services.

What to do When Your Hotel Laundry Equipment Fails

You’ve done the recommended maintenance, you’ve replaced parts along the way and you’ve done everything you could to keep the machines running smoothly, but the truth is clear: Your hotel laundry equipment is starting to fail.

Top 5 Current Trends In Hospitality that Will Delight Your Guests

The current trends in hospitality are largely being driven by the demographic that has never known a world without the internet: Millennials. Young people – whether they’re traveling for work or play – expect a certain level of digital access, convenience and unique experiences.